Reference

Terms and Conditions for Your 99awinapp Account

These terms set out what you agree to when you open and use a 99awinapp account, including how deposits and withdrawals via bKash, Nagad, and Rocket are handled.

Account eligibility appliesbKash, Nagad, Rocket coveredRegion and local law dependentAccount security your responsibilityTerms updated without prior notice
99awinapp Terms and Conditions for Your 99awinapp Account
HOW WE HANDLE THIS

Account Security and Policy Commitments

Account Security

Your account is protected with SSL encryption. We recommend you use a unique password and never share your OTP with anyone — not even our support team will ask for it.

Data Retention

We retain your transaction records, including bKash, Nagad, and Rocket deposit logs, for as long as your account is active and for a period after closure as required by our operating policies.

Requesting Changes

To update your registered mobile number or linked wallet details, contact support via live chat or email. Changes to bKash or Nagad wallet links require identity re-verification before they take effect.

Policy Contact

For formal terms-related requests — including account closure, data queries, or dispute escalation — email our policy team directly. Response times vary; live chat is faster for urgent wallet issues.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Team online

Live Chat

Use the live chat button in your account dashboard to raise a terms query. Our support team will respond in English and can clarify specific clauses around payments and account use.

Email Support

Send detailed questions about these terms, wallet verification, or account eligibility to our support email. Include your registered account details so we can locate your file quickly.

In-App Help

Open the help section inside your account on mobile or desktop. You can flag a terms dispute, request a copy of your transaction history, or ask for clarification on bKash and Nagad withdrawal conditions.

Frequently Asked Terms and Conditions Questions

These are the questions we hear most often about how the terms apply to your account. If your situation is not covered here, reach us via live chat or email and we will walk you through the relevant clause.

The core terms apply to all accounts equally. The payment method — bKash, Nagad, or Rocket — does not change your obligations, though each wallet has its own transfer flow and the withdrawal must go back to the same wallet used to deposit.

Access and eligibility depend entirely on the laws applicable in your region. If online gaming is restricted where you are, you are not eligible to hold an active account. We do not make legal determinations for you — confirming eligibility is your responsibility.

No. Your account is strictly personal and non-transferable. Sharing login credentials or allowing another person to transact on your account is a breach of these terms and may result in immediate suspension.

Log into your account and use the transaction history section, or contact support via live chat with your registered details. We can provide a record of your bKash, Nagad, and Rocket transaction logs on request.

Raise the dispute through live chat first so we can review the transaction record. If the issue is not resolved there, escalate via email to our policy team with your account ID and the specific transaction reference.

We publish updates directly on this page. Continuing to use your account after a change is posted counts as your acceptance of the revised terms, so we recommend checking this page periodically.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.